At LuckyKong we are committed to making gambling a fun and entertaining experience while protecting those with potential gambling problems.
WHAT IS RESPONSIBLE GAMBLING
- LuckyKong encourages all customers to enjoy betting as a source of recreation within their manageable personal levels.
- Gambling responsibly involves making sure regardless of win or lose result, you won't be impacting your ability to pay for life's essentials, or your ability to care for the important people in your life.
- The amount or frequency of gambling that you can safely participate in, will vary depending on your personal circumstances.
- In a healthy relationship with gambling, you should feel a sense of fun and excitement, and able to make decisions about when to bet and when to call it a day.
- Don't let the game play you. Stay in control. Gamble Responsibly.
ORGANIZATIONS THAT GIVE CONSULTATION ABOUT GAMBLING PROBLEMS
If you are worried that gambling has a negative impact on your life or the lives of your close ones, the following questions can help you figure it out.
- GamCare, leading authoritative organization that gives consultations, advice and practical help in order to deal with social consequences of gambling in Great Britain, you can visit their website: www.gamcare.org.uk
- Gamblers Anonymous - a fellowship of men and women who have come together to solve their own problems associated with gambling and help other compulsive gamblers. There are regional offices around the world. Information about the services Gamblers Anonymous is on their website: www.gamblersanonymous.org.uk
- Gambling Therapy provides support and counseling for those affected by gambling. Members of the gambling group therapy work both in the UK and abroad. Information about the site can be found at: www.gamblingtherapy.org
SELF EXCLUSION POLICY
Self-exclusion is a free program where you ban yourself from online gambling for a set period of time.
By requesting self-exclusion you agree to the following terms and conditions, which will be effective from the minute you receive a confirmation email of your chosen self-exclusion, this email will be sent to the email address used to register your account.
On receipt of an email request for account closure, the requested account will be placed on a 24 hour "cooling-off" period which will disable your account, allowing no gambling activity. We will take all reasonable measures to make sure the player does not receive any promotional offers. This suspension is irrevocable during the "cooling-off" period. Once this time has passed, while your account remains closed, we will inform you about available 1 week, 1 month, 6 months and permanent self-exclusions. If we do not receive a response within a further 24 hours, your account will be reopened.
Your account will not be accessible during the self exclusion period. Accounts self excluded permanently will never be reinstated. Accounts self excluded with a defined end date can be reinstated upon your request only if 24h cooling off period since account exclusion passed. In this case we may reinstate certain accounts in our sole discretion.
We will use all reasonable endeavors to ensure compliance with our responsible gambling self-exclusion policy. However, you accept that we will not be held responsible or liable if you succeed to open any new accounts. In addition, we will not be held liable or accountable if you continue to deposit and wager using additional accounts which have previously not been disclosed. Any future wagers, bonuses, rewards and entries in any promotions during a requested self-exclusion time will be forfeited, resulting in no return of stakes or payment of winnings. We will not be able to reinstate these if the account is reopened after the self-exclusion period. By requesting self-exclusion you agree to the following terms and conditions:
- You should not attempt to deposit or place any wager on any of your accounts from which you have requested to be excluded during your selected self-exclusion.
- You should not attempt or proceed to open any new accounts during your self-exclusion period, or indefinitely if a permanent self-exclusion has been selected.
- If you succeed in opening a new account during a self-exclusion period, we will endeavour to close any and all such accounts at our earliest detection.
- Our responsibility is only to take reasonable steps to prevent you from gambling on any of our products. It is also the customer's responsibility to refrain from breaching these agreed terms.
- A self-exclusion request is a voluntary request made by you. If you proceed to act contrary to such a request, none of our employees or affiliated persons shall be held accountable or liable for any losses you may suffer. Any losses incurred during yourself-exclusion period will not be refunded.
- If you act contrary to a self-exclusion request, we retain discretion to terminate or void any wagers you have placed and to take other appropriate action. Also, if we have suspicions or further investigation provides evidence that you have actively attempted to disguise the source of your account or accounts, which affects our ability to block your account or accounts promptly, the company retains discretion to terminate or void any wagers you have placed and to take other appropriate action.
- Once your selected self-exclusion has come to an end, your account will be automatically reopened.